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COMMUNICATION SKILLS
NATURE AND FOCUS OF THE PROGRAMME
Most people make the same fundamental errors in communication: Not listening properly, not testing one’s perception, failing to take one’s audience into account, and many others. Knowing how these flaws can create communication barriers goes a long way towards developing delegate’s skills.
When people are aware of and are practiced in communication techniques, they soon become better at mastering the flow of understanding back and forth in any scenario. This program focuses on practical techniques and role-playing exercises so that delegates use the toolset in real-world situations.
DURATION: The proposed workshop runs over 2 days ( comprehensive programme )
1.Introduction: Communication Defined: The purpose and process of communication
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1. Facilitation Skills |
| 2.Basic Communication Skills |
2 .Using Information |
| 3.Active Listening |
3. Presenting |
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4. Group Communication |
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5. Communication Exercises |
OUTCOMES
1.Improved ability to express oneself
2.Understanding of fundamentals of transmission and reception of messages
3.Enhanced knowledge of acting as a catalyst to enable others to communicate
TARGET AUDIENCE
Supervisory and Middle Management
Anyone whose work involves interaction with other people.
| METHOD OF ASSESSMENT |
ASSESSMENT TYPE |
| Formative Assessment |
Formative assignments and an assessment at the end of each module will be done. |
| Summative Assessment |
Summative assessments will be done at the end of training programme |
PROGRAM METHODOLOGY
CDC use a variety of interactive methods of facilitation: Role-Plays, Group Discussions, Presentations, Problem-Solving, Delegates are continually involved right from day one of the program in a variety of individual, pair and group activities. CDC training philosophy advocates that constant involvement in a variety of stimulating activities facilitates long-lasting learning.
BACKGROUND ON FACILITATOR
Craig Frederick Topham has 20 years of operational and management consulting experience with a diverse client base. He has created new approaches to business process optimisation and change management, and has recently developed a set of thinking process training workshops. His forté is human resource development and has wide experience in many environments in respect of improving the way people communicate and think about their work.
INVESTMENT
R 625 per person per day for 20 x candidates over 2 x days will be R25000.00
14% Vat will be R3 500.00 – TOTAL FOR 2 DAYS INCLUDING VAT WILL BE R28 500.00
Credits 10
Unit Std – 11803
Your investment also includes:
All programme manuals
All certificates specifying course outcomes and competencies for the purposes of Skills Development
Levy recovery
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