Career Development | College Training | Cheap Quality Education Further Education Training | Get Matric Certificate |Gauteng Matric Center South Africa CDC college is proud that it has helped many people who have made their mark in the world of ideas, who are now acknowledged leaders and innovators in South Africa and abroad . Career Development College (CDC College) is a South African college in Africa providing a world class difference for the whole nation and the continent at large which singles it out as one of the best vocational training college in South Africa. Johannesburg college | Career development colleges | Gauteng vocational
Career Development College (CDC College) is a South African college in Africa providing a world class difference for the whole nation and the continent at large which singles it out as one of the best vocational training college in South Africa.
Skills Development College | Education Johannesburg | Johannesburg Colleges
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 As a young nation challenged on many sides by the uncertainties of political transformation, economic uncertainty, rampant unemployment, poverty, moral decline and the prevalence of corruption and crime which arises from these ills, it is the college's ultimate goal to assist in the education and development of the people of South Africa thus promoting prosperity for all.
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Whether candidates are simply upgrading skills and performance or wish to achieve accredited career diplomas, Career Development College (CDC College) has extensive experience in outcomes based training methodology. Training is a valuable investment in both the company and the individual and we focus on Training Material Standards and Registration with all the relevant Departments and Institutions both nationally and internationally.
CUSTOMER CARE SKILLS PROGRAM
 
NATURE AND FOCUS OF THE PROGRAM

It is all too easy to pay lip service to Customer Service. Unless there is a perception that the organisation is serious about Service, with all actions reinforcing this, the old values, norms and behaviour / outputs will prevail.

If employees understand the importance of customer service and the degree to which sustainability is dependent on continuously delivering value to customers, and if they know what they can do to ensure such delivery, the organisation will be better equipped.

The course has been developed for all personnel who have direct and indirect contact with customers and is aimed at equipping them with the necessary skills to deliver quality customer service within the context of Batho Pele .

COURSE APPROACH:

The course is entirely learner-centered with group activities as well as individual exercises. For purposes of clarifications, slides and case studies will be used.

COURSE OUTCOMES:

• Understanding and application of the Customer Service components.
• Understanding the BATHO PELE principles and applying them in their working environment.
• Implementing the improvement steps.
• Responding to customers concerns timeously.

DURATION: Two days
Module 1 Module 2 Module 3
• Defining a Customer The BATHO PELE principles Improving Services
• Categories of Customers • Defining the principles • The 8 steps to Service Delivery Improvement
• Dealing with Customer needs & expectations   • Telephone Skills and Etiquette
• Quality Customer Service   • Reception Skills
• Components of Quality Service   • Handling Objections
• The Service Sequence   • Dealing with complaints & Difficult Customers
• The Service Sequence   •• Taking personal responsibility for excellence

BENEFITS
1.Immediate implementation
2.Improved customer focus and service delivery
3.Improved confidence for dealing with customer requirements and problems.

PROGRAM METHODOLOGY
CDC use a variety of interactive methods of facilitation: Role-Plays, Group Discussions, Presentations, Problem-Solving, Delegates are continually involved right from day one of the program in a variety of individual, pair and group activities. CDC training philosophy advocates that constant involvement in a variety of stimulating and relevant activities facilitates real long-lasting learning.

METHOD OF ASSESSMENT ASSESSMENT TYPE
Formative Assessment Formative assignments and an assessment at the end of each module will be done.
Summative Assessment Summative assessments will be done at the end of training programme

POSSIBLE TRAINING DATES

a.s.a.p

BACKGROUND ON FACILITATOR

Mr Vusi Jele, is currently the Managing Director of a Consulting Company, specializing in Training and Development Interventions. He has developed a variety of Programmes, including amongst others: Customer care/ Batho Pele, Ethics and Anti-corruption, Project Management, etc.
Vusi holds an Honors degree in Psychology, Diploma in Education, Certificate in Ethics and Anti-corruption as well as a Masters in Adult Education and Community development Projects.

INVESTMENT

R 625 per person per day for 20 x candidates over 2 x days will be R25000.00

14% Vat will be R3 500.00 – TOTAL FOR 2 DAYS INCLUDING VAT WILL BE R28 500.00

Excluding VAT

Training will be done at your premises
Manuals will be supplied
CDC Certificate will be issued on completion of course.

Your investment also includes:

All program manuals
• All post-course assessment procedures
• All certificates specifying course outcomes and competencies for the purposes of Skills Development
• Levy recovery

Accreditation – level 4 (Services Seta) 12 Credits
Unit Standard Nr: 119676 and 114052

 
Career development colleges Career Development College (CDC College) is a South African college in Africa providing a world class difference for the whole nation and the continent at large which singles it out as one of the best vocational training college in South Africa. Career Development | College Training | Cheap Quality Education
CDC College Whether candidates are simply upgrading skills and performance or wish to achieve accredited career diplomas, Career Development College (CDC College) has extensive experience in outcomes based training methodology. Training is a valuable investment in both the company and the individual and we focus on Training Material Standards and Registration with all the relevant Departments and Institutions both nationally and internationally. Further Education Training | Get Matric Certificate |Gauteng Matric Center
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Whether candidates are simply upgrading skills and performance or wish to achieve accredited career diplomas, Career Development College (CDC College) has extensive experience in outcomes based training methodology. Training is a valuable investment in both the company and the individual and we focus on Training Material Standards and Registration with all the relevant Departments and Institutions both nationally and internationally.
Skills Development College | Education Johannesburg | Johannesburg Colleges
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Whether candidates are simply upgrading skills and performance or wish to achieve accredited career diplomas, Career Development College (CDC College) has extensive experience in outcomes based training methodology. Training is a valuable investment in both the company and the individual and we focus on Training Material Standards and Registration with all the relevant Departments and Institutions both nationally and internationally.